Terms & Conditions

Privacy statement

CAPRA VECINULUI accommodation is committed to protecting and respecting the confidentiality of the personal data you entrust to us. This document contains important information about how we use the data collected. It describes how we collect, use, process and transmit the data you provide to us when you access and use our reservation system. Those who access and use our reservation system will hereinafter be referred to as “users”.
We invite users to carefully read this document called the “Privacy Statement”. The user freely and voluntarily expresses his will regarding the provision of his personal data or of third parties to CAPRA VECINULUI accommodation.
By the terms “reservation system”, “reservation engine”, “system”, “website”, “platform”, “application”, “web application”, “services”, “online services”, we mean all online pages and the services with which we operate on the website www.capravecinului.ro, except for the cases mentioned as such. By accessing the platform and providing us with the data, you consent to the provisions of our Privacy Statement as described in this document. The statement may change from time to time, so we advise you to check accordingly to make sure you are up to date with the latest version.

Used terms

By the terms “we”, “ours”, we refer to CAPRA VECINULUI accommodation.

Data controller: CAPRA VECINULUI accommodation operates the reservation system through a data processor, as explained below. According to GDPR regulations, the accommodation is the data controller and the one who establishes the purpose and means by which the data processing is performed.

Accommodation name: CAPRA VECINULUI
Company: UMA ART S.R.L
Address: Târgu-Mureș, Str. 22 Decembrie 1989 nr.158B
CUI: 16953194
Nr reg.: J26/1962/2004

Data processor

NOBEDS operates the reservation system for CAPRA VECINULUI accommodation and is committed to protecting the confidentiality of the data provided by the users of the system. NOBEDS is the data processor. NOBEDS is authorized by CAPRA VECINULUI accommodation unit to process the data on its behalf.

Just Trade Ltd.
Address: Po Box 30, Klaipeda,Lithuania
CUI: LT-91247

NOBEDS is a hotel management tool used by those who own and / or manage accommodation units to allow users to make and manage online reservations. This document refers to the processing by NOBEDS of personal data collected by accommodation units using the NOBEDS reservation system.

1.What kind of personal data is requested from users

Accommodation units that use NOBEDS as a booking engine or management software collect and store the information that users provide when making a booking. They are asked for their name, address, telephone number and email address, financial details for the execution of the payment when making the pre-payment, and the names of the guests traveling with them. These may also include the IP address. This information is required, mandatory (unless otherwise specified in the dedicated fields) to operate the request made by the user and is stored in the NOBEDS system in order to process the reservation. If the user refuses to provide them, the request cannot be executed. Users can be contacted by those who manage the accommodation in connection with the reservation. Their personal data are also stored after the stay, but will only be kept for as long as necessary in accordance with legal obligations.

2. Personal data processed directly by third parties

If users provide financial information (bank card data), it will be processed directly by providers that have PCI level 1 certifications (euplatesc.ro, paypal, autorize.net).

3. Personal data of third parties (reservations for companions, friends, family members, etc.)

In the event that the user provides the data to a third party, it is presumed that he has his consent and that he has transmitted the information in this Privacy Statement, the controller and data processor being relieved of any responsibility in this regard. However, we may carry out additional checks, taking appropriate measures in accordance with the legislation in force.

4. The purpose of using personal data

Depending on user requests, the data collected will be processed for the following purposes:

– Administration of reservations made, including payment (where applicable) and management of requests and preferences expressed by the user
– Administering users’ enrollment in loyalty programs and obtaining membership status
– Contacting users for the purposes listed here
– Sending personalized commercial offers by electronic means if the user has given his consent
– Administration of additional services
– Conducting surveys and evaluations on the quality of services provided

  5. Duration of retention of personal data

The data is retained for the time necessary to meet the objectives listed above unless they are needed for a longer period, and this is permitted by law or unless the user requests their deletion, withdrawing their consent. . The criteria for determining the duration are:
– The period of time during which the user has a relationship with the data provider in which he provides services (for example, the period during which the user has an account in the reservation system or the period in which he uses the services or the period before the stay)
– In case there is a legal obligation (certain laws require the data controller to keep the transaction data for a certain period of time before being allowed to delete them)

6. Use of users’ social media accounts

In the event of registration or connection through a user account of a social networking platform, we may collect and access various information from the user’s profile on that social network for internal administrative purposes and / or the purposes indicated above.

7. Security procedures

In accordance with the General Data Protection Regulation (GDPR), NOBEDS ensures that the necessary procedures are reasonably followed to prevent unauthorized access and misuse of personal data. We use appropriate systems and procedures to protect and maintain the information that has been transmitted to us. We also use technical and security procedures and physical restrictions to prevent access to and use of personal data on our servers. Only authorized personnel have access to personal data and this only during the performance of their duties.

The data is processed in such a way as to ensure its security and to combat the risk of being altered, lost, processed or accessed illegally, depending on the nature of the technology, the information stored and the risks to which it is exposed.

8. Control and rights of users over personal data

Users have the right to access the data stored by the accommodation units to which they have made reservations via the NOBEDS system. For this purpose, the accommodation unit where they made the reservation will be contacted through the NOBEDS system.
Users have the right to request the deletion of the data provided at any time.
Users have the right to modify any incomplete or invalid data.
Users have the right to request the deletion of data when it is no longer necessary for the purposes for which it was collected and stored.
Users have the right to confirm the revocation of the agreement.
Users have the right to obtain the limitation of data processing when the conditions regarding the regulations of personal data processing allow it.
Users have the right to request the porting of their data.
Users will also be informed that they can submit a complaint regarding the protection of their personal data to the relevant authorities at any time.

9. Reviews, ratings, feedback

Users may be asked to provide an opinion on the quality of accommodation services once the stay is over in order to improve the services. The user’s email address will be used for this purpose. If you complete a review, it may be posted on the accommodation’s website, facebook, twitter or google plus. No user identity details will be published. The storage of user information may be necessary to fulfill the obligations that the accommodation unit has towards them.

10. Legitimate interest in processing user data

We may use users’ information for legitimate purposes, such as administrative, fraud detection or legal information. The processed data that we request for the purposes listed above cannot be used without the user’s consent. Also, if the user withdraws his consent, this will not affect the legality of the previous processing of his data. In order to revoke the agreement, the user must contact us through the aforementioned channels. Similarly, in those cases where it is necessary to process a user’s data in order to fulfill a legal obligation or to execute a contractual relationship between us and the user, the data processing will be legitimate as it is necessary to achieve those objectives.

11. Cookies

The term “cookie” defines a small amount of information placed in the web browser on the computer or mobile device used by users. Cookies are used to facilitate the booking process and contain information such as the data sought and the language in which the booking is made. There is a difference between temporary and long-term cookies. Temporary ones will only exist until the web browser is closed. Long-lasting ones are used longer and are not automatically deleted when the browser is closed. We use long-term cookies in Google Analytics to analyze visitor traffic and behavior. By using www.capravecinului.ro website or making reservations through NOBEDS, you consent to the use of cookies as described above.

12. Use of services by minors

The services are not addressed to individuals under the age of 18 and we do not ask them to provide personal data.

  13. Disclosure of personal data

Personal data will be used and disclosed in the following cases:

– To comply with applicable laws, including the laws of the user’s country of residence
– To respond to a request in a lawsuit
– To respond to requests from government authorities, including authorities outside the user’s country of residence, and to meet national security requirements – To implement the terms and conditions
– To protect the rights, privacy, security of our data, users and third parties

We may use and disclose other data for any purpose, except as permitted by current law. In some cases, we may combine other data with personal data (for example, username and location). If we do so, we will consider and treat the data resulting from this combination as personal data as long as the combination process is exercised.

14. User obligation:

The user guarantees that he is legally responsible, in full mental faculties and that the information provided is real, valid, complete and current. The user is solely responsible for the accuracy of the data provided and undertakes to update the information when necessary. The user undertakes to inform third parties whose personal data they provide when applicable to the information in this document. It also undertakes to obtain the approval of third parties with regard to the provision of personal data for the purposes set out above. The user is responsible for any false or invalid information provided through the website and for any damage, direct or indirect, caused to us or to third parties.

Reservation policy

Once the booking form is filled in, on the dedicated booking platform (NOBEDS), the customer will receive the confirmation by email within two hours.

Cancellation policy: Flexible & guaranteed

There is no charge for cancellations two days prior to arrival. If the booking is cancelled less than two days before arrival or in case of no show the total price of the reservation will be charged.


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